Glenn Millam wrote:
That basic equation is what is driving globalization. It is the basis for Six Sigma. It underlies all economic thinking today, and businesses have no choice but to follow it, even if it makes people work like crazy. And we do it to ourselves, each time we go shopping.
The statistical representation of Six Sigma describes quantitatively how a process is performing. To achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities. A Six Sigma defect is defined as anything outside of customer specifications.
Free, Perfect and Now was the title of a book on business I once scanned through at Borders. Gave me greater respect for the conundrum we find ourselves in.